Legal Information Center

1. Privacy Policy (PIPEDA Compliant)

Naina's Indian Kitchen (referred to as "we", "us", or "our") values your trust and is committed to protecting your personal information. This Privacy Policy outlines our practices regarding the collection, use, disclosure, and safeguarding of personal data in strict compliance with the Canadian federal Personal Information Protection and Electronic Documents Act (PIPEDA).

A. Information Collection

We collect only the personal information necessary to deliver our services, including:

• Identity & Contact Data: Your name, email address, and WhatsApp-enabled telephone number supplied during checkout.
• Geographical Location: GPS coordinates (only when explicit browser location permissions are granted) to identify and route orders to the closest kitchen branch (St. Marys or Listowel).
• Transaction Records: History of dishes purchased, transaction totals, and payment methods. We do not collect or store credit card credentials directly. Online transactions are routed and processed securely through Clover Sandbox Payment Gateway tokens.

B. Purposes of Collection and Processing

Your personal data is used solely to:

• Prepare and fulfill custom online orders at the correct kitchen location.
• Initiate automated WhatsApp alerts regarding order status (placed, cooking, ready for pickup).
• Issue official transactional purchase receipts to your email address.
• Improve system performance and address support queries via our AI Chatbot assistant.

C. Consent and Access Rights

By utilizing our ordering platform, you consent to the collection and processing of information outlined above. In accordance with PIPEDA, you hold the right to request access to any personal information we retain, request correction of inaccuracies, or request complete deletion of your customer records by contacting our Privacy Officer.

2. Comments, Cookies, and Embedded Content

A. Visitor Comments & Media

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor's IP address and browser user agent string to help spam detection. An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. After approval of your comment, your profile picture is visible to the public in the context of your comment. If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included, as visitors can download and extract this location data.

B. Cookie Definitions & Usage

We set cookies to optimize user experience:

• If you leave a comment on our site you may opt-in to saving your name, email address, and website in cookies. These last for one year so you do not have to fill in your details again.
• If you visit our login page, we set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
• When you log in, we set up several cookies to save your login info and screen preferences. Login cookies last for two days, and screen option cookies last for a year. If you select "Remember Me", your login persists for two weeks. Logging out removes these cookies.

C. Embedded Content from Other Websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website. These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

3. Terms of Service & Online Ordering

By accessing our website and placing food orders, you agree to comply with and be bound by the following terms and conditions. These terms constitute a legally binding agreement governing your operational interaction with Naina's Indian Kitchen.

A. Age Restrictions & Legality

Certain menu selections (e.g. licensed beverages offered at specific locations) require the customer to be of legal drinking age in the Province of Ontario (19 years of age or older). We reserve the right to request valid government-issued photo identification prior to handing over alcoholic menu items at pickup.

B. Accuracy of Menu Details

We make every effort to display accurate dish titles, descriptions, prices, spice indicators, and allergen tags. However, ingredient availability is subject to seasonal supply chains. Naina's Indian Kitchen reserves the right to decline or modify orders featuring pricing discrepancies or out-of-stock items.

4. Refund & Cancellation Policy (Ontario CPA)

Online transactions and agreements are protected under the Ontario Consumer Protection Act (CPA). In compliance with provincial mandates, our refund policies are outlined transparently:

If you are unsatisfied with the quality of your dishes or if an incorrect item was packaged, please notify the respective branch manager immediately upon pickup. Valid complaints will be resolved through item replacement, store credit vouchers, or full transactional reversals to the original payment card.

5. Anti-Spam (CASL) & Communications

We maintain a strict anti-spam policy governed by Canada's Anti-Spam Legislation (CASL). We do not transmit unsolicited commercial electronic messages (CEMs).

• Transactional Alerts: Message confirmations triggered via email (order receipts) or WhatsApp (order pickup updates) are strictly transactional. They are sent under implied consent to complete a retail transaction and do not feature promotional marketing content.
• Promotional Material: Marketing newsletters and coupon promo code updates are only delivered to users who have explicitly opted-in. You retain the right to withdraw consent and opt-out at any time via the unsubscribe links featured at the foot of our marketing communications.

6. Solution Provider Disclosures

Our website and digital ordering engine are powered by specialized solution providers. For disclosures regarding terms of use, privacy policies, and data processing notices from our partners, please refer to the links below:

7. Contact Details

For inquiries regarding PIPEDA compliance, data correction requests, AODA questions, or general legal queries, please contact our designated Chief Privacy Officer: